Burlington County

Emergency Storm Dispatch Policy

Fire and EMS Agencies

 

Scope:

This policy is intended to provide operational procedures and guidance during times when severe weather or other similar events causes operational overloads and subsequent potential delays to normal operations.

 

Purpose:

This policy, when implemented, shall provide individual agencies in the affected area with both the ability and the expectation to operate and respond self sufficiently to emergency calls in their response area. This will be accomplished by providing a formal method for logging and transferring emergency calls from the County Public Safety Center (Central) to the local agency. Calls will be divided into two broad categories – Emergent and Service.

 

Emergent Calls:

These calls will follow normal dispatch with broadcast on F-1 and digital transmission through the CAD system. Emergent calls will include Structure Fires, Motor Vehicle Accidents with injury and other calls deemed to be of a serious nature and meeting the intent of this description.

 

Service Calls:

These calls will be accumulated at Central and transferred by phone or other mutually agreeable method to the appropriate response agency. The Agency is responsible for dispatch, monitoring of progress and disposition of the incident. All information will be retained at the agency and transferred to Central after the initiating event has passed and normal operations have been restored. Each Agency is responsible to develop its own operational system and assure that agency personnel are trained and able to operate within their coverage area during the declared emergency period.

 

Implementation:

When a storm event which impacts Central’s ability to continue normal dispatch procedures occurs, the Emergency Storm Dispatch Policy (ESD) shall be implemented as follows:

  1. The duty supervisor will declare the ESD to be in effect as follows:
    1. Dispatch the county wide pager tone followed by the Alert tone # 2 for 5 seconds on the F-1 frequency and announce –“The Burlington County Emergency Storm Dispatch Policy is now in effect; repeating –The Burlington County Emergency Storm Dispatch Policy is now in effect”.
    2. All on duty staff in Central will be notified.
    3. The Director of Public Safety, Chief of Communications, and the Chief Fire and EMS Coordinators will be notified.
    4. As staffing permits additional Response channels may also be monitored.
    5. The ESD may be region specific or County wide.
  2. Operations in affected Talk Groups
    1. Each response agency in the affected area will be expected to become self sufficient for Service Calls. This will include:

                                                              i.      Assuming the role or assigning a contact to communicate directly with Central to receive and record these assignments.

                                                            ii.      Assigning agency resources to these calls as deemed appropriate and maintaining communications and accountability for these resources.

                                                          iii.      Identifying an appropriate mobile channel for these assignments and assuring that disruptions of other agencies are kept to a minimum. County Fire and EMS coordinators may, at their discretion, assign or otherwise revise the communication plan during the emergency operations period.

    1. Emergent Calls will be dispatched as normal and talk groups will be assigned by Central.
    2. During this period no special announcements, time reports or other routine services will be available.
  1. Termination of the ESD
    1. When the emergency is deemed to be concluded Central will sound the same alerting tone sequence and announce “ The Emergency Storm Dispatch Emergency has been terminated and normal operations are resuming Repeating the Emergency Storm Dispatch Emergency has been terminated and normal operations are resuming “.

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